Upon pickup at the showroom or delivery it is the customers duty to carefully examine each piece of furniture or accessory and notate any issue prior leaving the showroom or prior to the delivery team leaving. In any case, the customer must notify Urban Living Furniture within 24 hours from the date of pickup or delivery of a defect not seen at the time of pickup or delivery. If a defect is reported Urban Living Furniture will schedule a Service Technician to come to your home to assess the condition of the furniture and repair it if possible. If it cannot be repaired in a satisfactory manner, Urban Living Furniture will replace it with the same item if it is available.
If you wish to return furniture or accessories for preference reasons, this must be done within 48 hours of pickup or delivery. It will be at the sole discretion of Urban Living Furniture to consider a return. After 48 hours returns may only be accepted if the item is in flawless original condition subject to a 30% re-stocking fee of the original purchase price.
If Urban Living Furniture accepts a return the purchase amount will generally not be refunded. Instead, a store credit or voucher in the amount of the purchase price, in case a re-stocking fee is applicable, 70% of it, will be issued with a validity of usually six months and can be redeemed with the next purchase. The voucher can only be issued in the name of the original purchaser and is not transferrable to third parties.
Note that all special orders or made-to order sales are final, i.e. no returns or exchanges will be accepted unless (i) cancelled after 48 hours of the date of the order or (ii) a false or defected items is delivered. It is therefore important that the customer reviews his order before signing the order form.